Dorina Popa

Review of Iutta

LE: We received the products after 5 WEEKS from th...

LE: We received the products after 5 WEEKS from their order and payment. They are of special quality, worked very carefully. It's a shame on all this patio!

Answer: I do not think the comment I was telling you to be ashamed of not delivering in the promised time, nor do you communicate that a delay is possible until I did not contact you after seeing that it was almost three weeks and you did not give any sign of life.
I do not think the message to the sandals picture you write about being on offer and command the world, you had a message like, "what are you waiting for?". And my comment on this photo was that I was waiting for the product, what to expect, that for almost a month it was paid and it was not delivered. And the message was AFTER it passed another week and a few days from the email that you make sure I'm working and I'm going to receive them.
I do not even think that I gave you advice, call on Mr. Lorand Soares Szasz's services, to put your business in order.
And by the way, the comments on the Facebook and Instagram photos were made 2 hours after we sent you email to see what happens with the order as time has passed in the previous email. And that's just how I got your attention, that you blocked my access to Instagram and in the second you called me on the phone. And the comments posted on Facebook you read in the evening.
If you have read the chronology of events you may have a better understanding.
A good day, and let us behave like civilized people!

Initially: I placed and paid an order on the site a month ago. We have agreed with delivery terms and conditions that if the merchandise is not in stock, it takes up to 10 days for delivery + another 3-4 days of handling. No problem, I say, I'm waiting.
It's been 3 weeks and I see that my order status is still "in process", I decide to send them an email. I'm told that unfortunately it takes longer than needed and I get the goods in a week.
And surprise, it's been a week without a "parcel" !!! " It does not seem normal to me and sends them email to let me know what this is really all about and I want to quit the order. On their Instagram and Facebook account I commented some pictures, negative, that they did not honor the orders. They block my access on their Instagram page and in the second they get a phone call from them and they apologize, but they have had problems, with the holes, and with the work hand. And I say good, but was not it normal to be announced? Did I have to notice myself and ask them for explanations? !! I agree that I want the merchandise, they have promised me (again) that they are working, and I ask them to unblock the access on their Instagram page.
After 2 hours check, they have not unlocked my access. I send them again the email and ask them to do what I set up on the phone, a written confirmation of the order, not to delete the negative comments from the pictures and to unblock the access to Instagram. I receive an email with an apology for the delay and I am asked to confirm that I wish the product to be received next week. Confirm.
The next day, early in the morning, I find an email from them asking me whether or not they want the product anymore. Really?!!!
I go to Facebook and then I notice that they have deleted the negative comments from here, and that there is no one else who might be. And they blocked my comment option on their posts.
The order should be received next week. I do not know if and at what stage I will receive it but I will update it. But so far all this experience has left me a bitter taste.
For those like me who want to encourage Romanian businesses and traditions, and still their products, I have some advice: DO NOT PAY BEFORE DELIVERY !!! Personally I'm sorry I did not look for reviews about them before placing the order, more sure I would not have ordered.