I attended this place with a group of 16 . My four...

I attended this place with a group of 16 . My four year old was terrified once he reached the top of the mountain and refuse to get on the tub and slide down as he saw other children crying . I spoke to multiple staff on how I can bring him down from the mountain via the same path you walk up in one staff informed me to speak to another one so that the traffic can be stop . Then another staff member informed my husband that they can not bring him down in the trail path where you get to the top of the mountain that he would have to walk down a closed lane . They put my husband to walk down with my child via a closed lane that was frozen and not only frozen but a hill . As they walk down my son and husband both fell and rolled down . No staff member walk with them not attempted to walk up and help them get up . No staff member offered to call the ambulance to see if at least my four year old was okay after crying so much the way he did . I ask for a manager and multiple time I was told the manager was busy . I ask for a refund since my child and husband didn t even get to ride the tube no refund can be given . I ask to make a innocent report because of them falling response unfortunately we don t do those . This place is disgusting the staff was horrible . A staff by the name is Samantha denied all questions she refused to help in anyway and another staff member ratted her out saying she was the manager when ask if she was the manager she ask who was looking for one when she saw it was me she glance and denied being the manager and hid in the office . I ve sent an email and nothing has been done as of yet .