Jo Bustamante

Review of Houlihans

I and 4 others had Thanksgiving dinner at Houlihan...

I and 4 others had Thanksgiving dinner at Houlihan's. We arrived at 2:30 and were promptly seated but didn't leave until 4:40 due to the incredibly poor service. It was obvious there were not enough servers to take care of the crowd. There was a long delay between every step of the meal: ordering the drinks and having them served, ordering our meals and having them served and the same thing happened with the dessert.. We ordered 2 Pumpkin and 1 Apple pie but they brought the reverse. It took forever to get a coffee or water refill. When ordering, we explained we needed 3 separate checks. Obviously the server didn't make a note of that and brought us one check, which she then had to go back and change into 3 checks. There was a very long delay between when we finished our entree and dessert was brought to the table. Nonetheless the dirty dishes sat on the table the entire time despite the fact we had been served more coffee and another server had come to the table. Apparently, they didn't notice the table was full of dirty dishes.

As far as the food was concerned, my soup was good but not hot when served. I had the turkey dinner and it was over-priced but okay. The green beans were hard and undercooked, the dressing was unexceptional and I thought it odd no roll was served with the meal. The pumpkin pie was definitely not homemade. Mrs. Smith's would have been a big improvement.

The server was pleasant but inefficient. She needed more training. However, the bottom line is they did not have enough people to handle
the large crowd.