After I used the fiddle stick for a little bit the...

After I used the fiddle stick for a little bit the strings started coming off so I started to make little knots in it to try to keep it from falling apart. Today when I was playing with it all the stringing on the bottom came off and now there is a big hole in the bottom of my stick. After finding out about this issue, the company immediately contacted me and tried to remedy the situation. They will be re-stringing the head and sending it back to me. Great customer service!