I totaled my Honda Fit back in August, during the ...

I totaled my Honda Fit back in August, during the Hurricane rains. I knew I wanted to switch to a Subaru after hearing such great things.

I went into Bill Rapp and was able to speak with Matt Montoya. I explained the situation, and even though I wasn t buying a car that day, he took the time to go over all the questions I had, all the different models of cars and what would be best for me.

Matt worked with me to find everything I wanted, and even though the chip shortage was effecting us, he persevered. He would answer questions at all times and respond promptly, if he didn t know the answer he d find out. There was also a sense of urgency for Matt when working with me which was great, unlike at Fox Subaru in Auburn (all Fox dealerships are awful).

At the time Fox ended up getting a Subaru that I was going to jump on since my rental ended and I couldn t wait until November (with the chip shortage)

However Matt actually was able to get me into the car I really wanted, with all the features I said were non-negotiable and deal breakers.

The finance department worked with me and they honored the Subaru VIP program, while Fox wanted to deny it.

I ended up getting a tire blown out with all the construction in Syracuse a month later, and they loaned me a vehicle no questions asked, fixed the car the next morning and sent me in my way.

Matt has also kept in touch and kept his word when trying to get some add on parts that were out of stock!