Sharon Greig

Review of Medihelp

VERY BAD SERVICE ALL ROUND...I have been a member ...

VERY BAD SERVICE ALL ROUND...I have been a member of this scheme for over a year now and they still cant get my chronic meds right. The people that they have dispensing the chronic meds are completely incompetent and talk a load of drivel without checking the notes already on the system. These Mobile meds people are enough to give you a heart attack. This morning once again we went from me having 2 profiles on the system to there being no meds dispensed for me (after I received an sms to say they have been dispensed, keeping in mind they once again just did their own thing and sent meds they felt like sending which were incorrect and then expected me to take the incorrect meds back to a doctor in Bellville when I live in Kraaifontein, to them telling me I must go and collect the correct container of pills in Bellville, which had already been arranged last week that due to them sending the incorrect meds they would deliver the correct ones to my home., to this woman telling me they will not be delivering the meds to me but to the doctor, she didn't once check the notes, but as zi say this has been going on for over a year and one would think that after a year things should be plain sailing. Not to mention that when you are lying in hospital because of one of your chronic conditions and they refuse authorisation for a procedure that you have to have done to save your life.