Had a new furnace and A/C install. Was okay, but w...

Had a new furnace and A/C install. Was okay, but wasn't thrilled. Install staff knowledge and ability to do the job: 4.5 stars. Sales team: 1 star. Cleanliness: 2 stars. Would prefer to give overall rating of 2.5 stars, but giving benefit of the doubt. Long story short:

Salesman was disingenuous (didn't process payment like he said he would and lied to installers to get them out during a blizzard and travel ban), but Family Danz was very receptive to my experience with this person, even letting me talk to the owner Tod Danz himself about it.

Techs are knowledgeable and good at what they do. That said, they do need to be more attentive to their surroundings (furnace staff turned off gas from hot water tank and didn't turn it back on when they left, and the A/C staff disconnected the thermostat and left without reconnecting). They are also not great at leaving the place clean. Had tracks of dirt and machine fluids left after both jobs that I was left to try and clean.

Equipment is efficient and works well. Furnace is top notch! Too cold to test A/C yet though, but I'm cautiously optimistic.

Basically, Danz is okay. No problem having them come by for tune ups and maintenance, but for installs, lay down drop clothes and thoroughly inspect the work area before signing any paperwork.