Disappointing, during our 8 day stay we only had h...

Disappointing, during our 8 day stay we only had hot water mid week, during the busy weekends it was lukewarm at best. Called room service twice with no success- once they said they were too busy, second time they closed by 10 when their advertising said 11. Pretty sure we also had/have a mouse in the room. Not the quality it was 3 years ago or what I expect from and IHG hotel