Fabian Caraballo

Review of The Auto Park-Auto Park Ford

I have been looking for a used Cherokee SRT for a ...

I have been looking for a used Cherokee SRT for a long time now. I finally found exactly the one I wanted here. I traveled 3 hours one way to see it. I was dealing with Don Howe via text before my visit, asking any questions about it. Don was very helpful in getting me all the answers I needed. Jackie Williams helped schedule a appointment on Dons behalf while he was off one day so that I can see the vehicle. I obviously did want to travel if the car was no longer there. Upon arriving early Saturday morning, I was greeted immediately by Don and the car was pulled up front ready to be looked at. Although we never were able to make a deal on Saturday, I drove home without the vehicle but had some more time to think about my big purchase. Moe was able to come down a bit on the price for me. Rick in service was able to answer my questions about the vehicle mechanically and put my mind a bit more at ease. I called back Monday morning, and we made a deal happen. Andrew was very helpful in all this also as I was adamant on using my credit union, but he was actually able to get me financed through a different lender and a much better rate. After the deal was finalized on paper, I was trying to figure out how to get back up there to pick up the car. Don called me up and offered to deliver the car to me that same day, I was 3 hours away! I did not request this, they just came out and offered it to me. The was the icing on the cake and going above and beyond for my situation. I had the vehicle delivered to my driveway on a Monday evening. I wish I had the names of the two gentleman that delivered my vehicle, as they were very professional and a pleasure to deal with. They even filled the tank back up for me before it was in my driveway. The car arrived clean and better that when I went up to see it. Don texted me a week later wishing me a happy birthday and to see how things were doing! I would travel again to this dealership in a moments notice as everyone there is friendly and easy to talk to. Hands down the best car buying experience I have ever had! Thanks again!!!