Starring Jae

Review of Pacific BMW

Update! Here I am now days later and my steering w...

Update! Here I am now days later and my steering wheel won t move and the car hardly starts I call pacific bmw my car is unsafe to drive so I now have to get it towed OUT OF MY POCKET to their dealer ship. They have some shady mechanic call me this morning telling me my car was neglected and they are not paying for any of the services needed. They will not do anything with my vehicle until I pay for the services my car needs. THEY MESSED UP MY CAR WHILE DOING A SIMPLE OIL CHANGE. THIS IS A FRAUDULENT DEALERSHIP WITH INCOMPETENT STAFF. MY VEHICLE WAS RUNNING COMPLETELY FINE BEFORE THEY TOUCHED IT NOW 2 DAYS AFTER YOU GIVE IT BACK TO ME I ROLL OFF THE LOT AND MY WINDOWS WONT ROLL DOWN HE HAD THE AUDACITY TO SAY THAT WAS A COINCIDENCE SO AFTER I LEAVE IT THERE 24 hours FOR YOU TO FIX... THERES ALL THESE OTHER ISSUES NOW CAUSING MY CAR TO BE INOPERABLE. AND THATS ALSO NOT A COINCIDENCE.

DO NOT GIVE THESE FRAUDS YOUR MONEY!

I d give no stars if I could. I went in for a simple oil change and when I left my windows weren t working, there were multiple engine check lights on and the turning signals wouldn t work as well as the lights inside the car not going off and a door open warning when all of the doors were closed. Took it back went 24 hours without a car so I had to cancel a day of work. Then I got a loaner car after them telling me that I m lucky the parts I need for them to fix my car will be covered by my warranty... WAIT A MINUTE WHY ARE YOU EVEN GOING THRU MY WARRANTY TO FIX A PROBLEM YOU CAUSED AND HOW DO YOU HAVE THE AUDACITY TO TELL ME IM LUCKY BECAUSE YOUR ABLE TO FIX SOMETHING YOU BROKE. My car was fine before bringing it here. I now don t even trust the work they ve done under my hood I feel like they did it so I d need to return for more work. Jokes on you I ve already contacted a lawyer... STAY AWAY FROM THIS DEALERSHIP! I also called and left a message with the service manager that was about 4 days ago and i have yet to receive a call back. The blatant F*k you is what caused me to seek a lawyer. I was willing to let it go. Good luck