Melanie Hess

Review of Granit Design

I went through Home Depot for my granite counter t...

I went through Home Depot for my granite counter tops. My experience was TERRIBLE. I had to fully pay up front for my counter tops and then was told I had to deal directly with Home Depot's granite supplier, Granit Design. Once I paid fully for my counter tops, I was told that the project would be completed in 10-14 days.

I was also told that Granit Design would contact me in 2 days to set up a template. 8 days went by without any communication from Granit Design or Home Depot. I then had to reach out to the person who sold me the counter tops to get the phone number for Granit Design. I called and got the template schedule MYSELF. Once they came to do the template an install date was set for 10/3/17.(ONCE MONTH AFTER I PAID FOR THE COUNTERS) I was then notified by Granit Design that my project was being pushed out with no explanation of why.

I asked to be contacted by the Granit Design Supervisor which took days and he said that I did not approve the template in time. I DID NOT receive a template layout until after my date was pushed out. (Email proof was sent to Home Depot) Remember that all of this back and forth was being done by ME, THE CUSTOMER because Home Depot said they do not handle that.

I called and talked with the store supervisor at Home Depot and she even had a very hard time getting Granit Design on the phone to understand why my project was now in the 5th week without being installed or completed.

I received my counter tops 35 days after I PAID for them in full. Again, I was told my project would take a total of 10-14 days to complete.

Granit Designs customer service was horrible. I asked 2 different girls that worked there to transfer me to their supervisor and they did not do it. I will NEVER recommend using Granit Design for any project whether you are going directly through them or through a third party like Home Depot. You would like that if Home Depot is sending them business they would answer a phone or reply to your email but they won't. Horrible service.