Review of Jones Junction

3 years ago

BUYER BEWARE!

BUYER BEWARE!
On April 12 2019 I purchased my vehicle from Jones KIA. My buying experience was actually ok. Salesman was Rashad. due to the dealership being 55 miles away from my home I didn't get there till approx. 7pm and ended up running after hours after the dealership had closed. My car was supposed to come with 2 key fobs which showed in the sales pictures online. due to it was after hours I was told the 2nd key fob was locked in the other dealership (Nissan) and would be sent to me by mail. the next day I received a text from my salesman Rashad stating the car was traded in with only 1 key fob. I said to Rashad the key tag on my current fob stated hand written 2 of 2 I explained no one would have put 2 of 2 unless the had 1 of 2 which means the car was traded with 2 keys. I also said the internet sales pictures show 2 key fobs, he stated he looked and it does not. So I sent him the pictures and low and behold he didn't know what to say when the 2 fobs showed in the pics and I had the tag stating 2 of 2 keys. April 26th I was told he found the 2nd key and would send it right out priority mail and was very apologetic about all the issues. I texted Rashad on May 6th and stated I still haven't received the key fob yet and asked if a tracking number could be provided never heard from Rashad after that. finally on may 31st I decided to call the dealership and ask for someone Higher up to see if they could help me I asked for the sales manager and was transferred to someone else who said they would look into it and they never responded back and with talking to the sales manager Rashad got a new phone and I was told that's why he hasn't answered back. I was told my original key fob was given to the office girl who all of a sudden went on Maternity leave and she never shipped it. I was told by a another manager he would now handle it never happened. I was then told That I could come to the dealership on any Monday or Wednesday and a new fob would be given to me and the guy who programs them is there at that time. On Monday July 8th 2019 I took off of work to head to the dealer ship to finally get this key and have this over with. I called the dealership to make sure it was still ok that I come down I was transferred to the KIA sales dept and low and behold who picks up the phone my man Rashad he was like what? you still haven't got that key yet? Are you kidding me he asked! I said no I haven't and was preparing to drive down today I took off work to do it I was just checking to make sure the Key guy was going to be there to get this fob keyed and programmed and figured I would get my free oil change as well. Rashad told me John we have your key don't drive all the way down I will call you right back to let you know I found the key or if not I will see how busy the key guy is and make sure we can get it done. Im still waiting for his call back from July 8th and its now the 17th. Finally I made my last and final call to this dealership on July 15th and asked if I could speak to the Big guy, the head honcho, the Big Cheese, the General Manager Peter Mansa I was transferred and once again I get a flunky that tells me Peter has stepped out can I help you with something I said "no you cant" I want to speak to him if that is ok. I was then asked can I let him know what it is pertaining to? I said no I will explain to him when he calls. It is now July 17th and no call back no key no nothing. Fellow car buyers this is approx a $50 dollar key fob unfortunately I was at the dealerships mercy due to it has to be professionally programmed. Now imagine All this passing he buck and frustration time taken off from work to make it as easy as possible for them to help me for a $50 dollar key fob which I still don't have! I cant even fathom one of you my fellow buyers who have or will purchase after reading this have something major happen to your new or used vehicle imagine what your going to go though after reading what I have went through for a $50 Dollar fob. BUYER BEWARE Please be careful and God Bless. John D.