I am a Fl. reg architect practicing for the past 3...

I am a Fl. reg architect practicing for the past 35 years. We installed PGT Impact glass windows almost two years ago. Vacating our home during Irma with a false sense of security that our new windows would protect us. Upon arriving back home, every sliding door unit failed. The master bedroom being the worst. So much water penetrated the window that it flooded the room, ruined the carpet, leaked to the stucco ceiling below and caused that to sag and bow. Upon removal of the ceiling, water poured out and what we found was a rotten, moldy mess. The insullation was soaked, the floor joists were partially rotten and the mold was well established, both green colonies as well as black mold. leading us to beleive that this unit has been indeed leaking from the initial install. The great room doors leaked so bad it raised the tile flooring. The doors in the guest bedroom leaked as well and ruined that carpet, part of the plywood under the carpet has to be removed also.

We have asked Naples Glass (the company we purchased the impact windows from) to look at the units, they sent the same installer. The owner has yet to come here. In his last e mail he informed us that the new windows were almost 2 years old....WHAT DOES THAT IMPLY???

PGT had a representative here, he had no answers and told us he would call the installer. NOTHING.

Please keep in mind that we know other people are in a lot worse shape than us and our hearts go out to them. On the other hand, please know that we spent $45,000.00 for peace of mind during a storm. It is my opinion that either the PGT windows are defective or the install is inferior. We have checked with many many clients and neighbors asking them if they had the same problem. Some had minor leaks but I can honestly tell you that none had the damage and flooding we had. Many of the people I questioned still had original aluminum 40 year old windows, and they had little to no leakage.

I urge you to think twice, ask around, ask neighbors about their windows before spending your HARD EARNED money with the false promise of storm protection. I will post again with further developments, for now I am hoping that PGT will step up and give us answers. This whole mess is unacceptable.