Received adequate customer service in the past. Ho...

Received adequate customer service in the past. However my experience today was disgusting and pathetic. I adopted dog (WHO WAS ALREADY SPAYED) and ACCT required her to be spayed before letting her leave. The procedure was to be done the day following the adoption, however...I got a call 2 hours before pick up that their surgeon didn t show up (questionable) and that she would have the procedure the following day. I showed up at 4pm as instructed the following day and proceeded to wait over an hour before someone told us that we wouldn t be able to take her home that day....they had realized she was spayed already and still sleeping after the anesthesia. Which by the way, is called the recovery period. I m a medical professional, I know how anesthesia works. I then told them I would like to wait until she s ready to go. I wasn t going to let her stay another night there, despite the incredible inconvenience. I was able to see her and she was in fact awake. Then a staff member processed to berate me, even though I had permission to see my dog...This particular woman is in the wrong line of work. Zero compassion for the owners and animals. She was referring my to dog as a he and kept saying how he was an older dog when I was in fact told she was two, it s documented. FOUR different staff members told me four different stories in regards to when my dog would be ready. Even the vet told me I could stay and wait for her. What it came down to was me leaving, without my dog after waiting over two hours. The staff member personally promised that I could get my dog at 8 in the morning the following day when in fact they open at 10...That is if I still wanted to finalize the adoption. I thought signing the papers and paying would finalize the adoption. I guess not, and I am sick to my stomach knowing my animal is under their care. Disorganized, lacks compassion, horrific communication, disrespectful, non-transparent. I pray I can bring my dog home safely tomorrow and begin our lives together. It s sad because I can t say don t go here because there are animals who deserve homes. If ACCT reads this, please have a better staff in the future. And to anyone looking to adopt, just be mindful of what you will potentially be faced with.