Star Gaze

Review of Sahara Chrysler Jeep Dodge Ram

The service department is a mess. I had placed mu...

The service department is a mess. I had placed multiple calls over multiple weeks with no return call, I even used the chat. I've had the same thing fixed multiple times and when I ask them about it it's like it's my fault and I'm a horrible person for it. I have a dashcam and they told me they had to do tests to find the problem but ended up just parking my vehicle for an hour and bringing it back out to me. Also, if you have a warranty problem and need a loaner... they don't do that, but they will happily RENT one to you.

Adding on. Vehicle wouldn't start so I had it towed in, got no rental for over 2 weeks, finally get a loaner when I am going out of town but I said no because it would use up my free loaner days. Get back to find out a part they ordered almost 2 weeks ago magically came in when I showed up in person. They told me they were going to get to my vehicle after they finished others... I have been without my vehicle for 24 days and there is no rush? Uber is not cheap, nor is renting cars. Always the runaround here. And Warantees? You pay for them but they don't really do anything.