I really wanted to love my experience in this salo...

I really wanted to love my experience in this salon. Been a "high end salon" I guess my expectations were hi. I came with my daughter, both to get highlights and balayage. My daughter's hair was dark, so the stylist (Maura) did a test on a piece of hair. I was expecting the stylist to come back to me with the results, my daughter is only 13 and I'm the one paying, put she didn't. She decided that she was going to " remove all the dark out" and put a color in. She never spoke to me not even once about anything. She also decided to give my daughter a $30 dollars hair treatment with out my authorization. I look to the side and she was cutting my daughter's hair, there was maybe like 1 inch in the ground witch cost me $50. My daughter left the salon with 3 different colors on her hair, worse than when she walked in. That whole thing cost me $240. Now she doesn't want to go back to get it fix. If you going to charge people this much money, make sure you have stylist that know what they doing. My experience with Lisa was ok. She was a nice lady. I wanted to do a balayage, she told me to do highlights and she was going to melt my roots because I really dislike the line. The color came out ok, put I have lines from the highlights. She didn't do a good job on melting my hair. Witch I new it was going to happen when she didn't bring me back to her station and started placing color on top of my head while sitting in the shampoo bowl. My total cost for this horrible experience was $410 +40 tip.
I really have to say. I'm a manager of hair salon. We only do hair cuts and we only charge $18. Sorry put been at the lower part of the scale we do a better job.
A little disappointed on the salon appearance. I thought it was really fancy inside, bouy I was wrong. Stations don't look clean and floors a dirty. I think there is better places out there for a better price.