If I could leave 0 starts I would.

If I could leave 0 starts I would.

I lived at a CTL management location in Washington state a few years back (Kent). I would sometimes pay my rent for 6 months in advance, hoping for no problems, but that was not the case. Management was always hiring and firing and no one ever knew anything.

I lived on a ground level unit and had my apartment flooded 2 times from the faulty toilets in the above neighbors apartment. I inquired about replacements for items ruined in these floods and was brushed off. I ended up having to purchse a shampooer and clean the mess made myself. It was toilet water.....

Neighbors would have parties and park in my assigned parking spot a lot. I worked 12 hour hospital shifts and would return home at 3:00 am with no parking spot. I would try and be nice and ask nicely for them to move their cars, instead of calling the tow companies. I once had to call tow, after these annoying teenie boopers taunted me instead of moving out my my spot. They then put nail polish on the hood of my brand new car. Management lived on site and never addressed the parties.

There was never parking and so my guests, that rarely came over, would have to park around the corner in a sketchy grocery stores parking lot.

There was also a long stretch where I was unable to use my back patio due to bees. After notifying management multiple times, months later, they finally sprayed the bees. They never removed the hive that was bigger than my head though....

Upon moving out, the kitchen ceiling retained water from another leak above. I took photos of everything. It was eventually cut out and they removed part of where the leak was. Toilet water on my kitchen items. I still thoroughly cleaned my apartment, took photos, and made sure multiple times that it was more then acceptable than when I had initially moved in.

I recently looked at my credit report and noticed a bill. I have called and called to never get anyone. It always went straight to a message for Leslie in collections. I left multiple messages but never recieved a call back. I called again and finally spoke with someone who was very nasty. I explained to her my situation and that I didn't understand why I should ever recieve a bill (a bill that never showed in the mail, but magically appeared on my credit)... I was told that if I chose to pay, rather than dispute, that I was accepting respinsibility, and she not speak of my bill any further, only payment. I was not happy with her lack of customer service, but chose to initiate paying because I don't have time to play phone tag with them, as they have never returned any of my calls and are hard to get a hold of in the first place. I wanted it off my credit report. As I was giving my information for payment, I had to repeat myself multiple times. I did so, and the woman became extremely defensive unnecessarily. At that point, I explained to her that our call was being recorded, as I record all of my calls, and that if she could not help me, that she should transfer me to a supervisor. She then transferred me back to Leslie's voicemail. I left a message and still have yet to recieve a call. All the while, she must have heard me just find because 15 minutes later, I recieved an email that she charged my card. How when she couldn't hear me? She never confirmed that it was OK to charge my card after her tasteless interaction with me and transferred me to a voicemail. I am very dissatisfied and am contacting the better business bureau. That is fradulent! I have never been treated so poorly in my life and she needs to be fired. I would never treat anyone that way. If she does not get fired, it says a lot about this company. If she is not fired she needs retraining and demotion. Better yet a different position, not interacting with customers/ clients on the phone.

After reading these other comments, it is sad to have done business with CTL. I would not recommend this company to anyone and have been asked multiple times about my experiences at the location I lived at by prospects. My response, avoidance at all costs!