Howard Bessette

Review of Optimum RV

An internet search found our desired MH at Optimum...

An internet search found our desired MH at Optimum RV in Ocala. We live in northern Illinois. After a few communications with salesman, Fred, and someone on the financial side, we sent a refundable deposit to hold the MH. We flew to Florida and, after checking it out and going on a test drive, decided it was a good deal. There were 2 issues, a bathroom sink that had been burned by a curling iron, and 2 broken day/night shades. We were promised, in writing, a sink and 2 day/night shades would be "drop shipped" to us in Illinois. In addition, our fuel tank was topped off for the drive home (a $100 value). We discovered that Fred, who apparently no longer works at Optimum RV, told us things that were not true about the MH, and made promises he did not follow through on. We received the sink in a timely manner and installed it myself. After 10-15 calls over 6 months, speaking with the parts manager and sales manager, we have yet to receive the promised day/night shades. What we hear is "I will check into it and get back to you tomorrow". The promised call never comes. We were told on one occasion the shades were on a shelf in the parts department and would be shipped that very day. Never came. Except for realiizng later that Fred was blowing smoke, and the issue with the shades, we were very happy with our experience at Optimum RV. My next call will be to the owner. I have seen on other reviews that things have been made right when the owner gets involved.

Update: I finally got in touch with a person in parts that took the to look on a shelf and found our shades. Apparently they had been sitting there for months. She promised to ship them the next day, and she did. I wish I could remember her name.