Corey Halton

Review of Prudential Investment

Most pathetic experience I have ever had to deal w...

Most pathetic experience I have ever had to deal with for any company ever. Bought land in a strata community (seaside estate). First home owner, get an outdated welcome letter 11 months later with all broken website links and a bill for $1075 consisting of $165 worth of debt recovery fees, spoke with the manager of the Community Susan McCluskey after 5 failed attempts to get a conversation initiated over the phone, multiple charges of $54 each time for debt recovery were charged yet that $54 is the cost of reprinting and sending a letter to the previous owner who doesn't care as he doesn't own the property anymore so just discards the letter, once they finally pick up a phone they get the information that the property was sold and get in contact and I pay within an hour of receiving a bill but they refuse to waive any of the $165 of fees that have specifically charged for a service of chasing up the recovery despite no real attempt was made until the fourth recovery charge 11months later therefore only one charge should apply as I was only contacted once through the debt recovery charge yet they won't waive any of the other three charged where they charged me for a debt recovery service that was inneffective.