Thomas Courson

Review of Via Napoli Pizzeria (in Walt D...

I visited Tuesday night, 12/04. The hostess who s...

I visited Tuesday night, 12/04. The hostess who sat us was vibrant and engaging. Then came Peter. We found Poor, inattentive and impersonal service easily surpassed by the very Average Italian food. You ll find Italian kids spending a year in the states serving pasta at Epcot. The first lesson for these tourist-workers should be- customer service matters here in America. When I pay $60 for 2 chicken Parmesans, I expect the server to visit the table and, well, serve us. I had to stand up and fetch my own water. For which I was advised that only cast members may fill water glasses. Hey Walt Disney Restaurants, Stop treating guests like cattle if you re going to overcharge them for average food. The Olive Garden in the Orlando airport is a better experience than this place and at half the price. Attention WDW guests and friends, let s stop overpaying for poor service and rubber chicken until WDW raises the bar. (And I ask you, Napoli s owner, please do not reply with your copy and pasted apology. It s already seen throughout these reviews and is less than sincere.)