Dan Wand

Review of Tynan's Volkswagen/Nissan

No stars (it made me select 1). Absolutely the wor...

No stars (it made me select 1). Absolutely the worst experience getting a car. Hmmm, where to start. First off we walk in with a pre-approval from RoadLoans. We pick the car. They want us to come back so they can try to get us financed with their vendors instead of RoadLoans. Whatever, so we let then try. They can't do it so they finally say we can come get the car. The salesperson has to "look" for the car. He takes me for a joy ride between their two VW locations, driving up and down the rows of cars "looking" for the car. After an hour, he gives up and says it must have been sold. So we leave again. A few days pass and they call us up and say they have everything in order and we just need to come back up and sign the paperwork. We settle on a car, sign the paperwork and drive home. We live in the Springs, so driving up to Denver 3 times has been a major pain. 2 weeks pass and they have a "mistake" on the paperwork and need us once again to drive to Denver from the Springs to sign the paperwork. So these mistakes with the paperwork occur a total of 3 times. Now it has been 2 and a half months and we get a call that they have given up trying to submit the paperwork to RoadLoans and need us to drop the car off. I call RoadLoans and they say the dealership has submitted the paperwork wrong 3 times. Tynans says they don't want to work with RoadLoans and refused to submit the paperwork again. These people are completely incompetent. What a huge waste of time. So I take the day off work to sit here and let them come pick the car up. The guy calls me, identifies the wrong address he's heading to get the car at and calls me by the wrong name. Have I mentioned how incompetent they are?? I emailed these people my address and it's all over the paperwork. Yes, the paperwork we submitted 3 TIMES.... they still can't get it right. And also remember... a Pre-Approval from RoadLoans which they can't get right either. So if you are wondering where to go to get a car, make your selection carefully. If you start getting any of these bad vibes when you are at Tynans, it won't end well for you. Avoid them and go somewhere else.