Cheryl Turner

Review of Smashburger

This would be a great location for a restaurant. ...

This would be a great location for a restaurant. Went in today before noon thinking that there wouldn't be a long wait. Wrong. I was the only person waiting to order. Two girls who were bagging up orders stood and talked for a good five minutes. Then one comes over and points at a guy leaning against the wall and tells him she can take his order. He proceeds to order several burgers and drinks. Takes her a long time to ring up the order and process his card. I'm standing behind him in line. Instead of taking my order she walks away and goes back to talking to the other girl. Several more people come in and stand behind me so the cashier decides to come back and take my order. I've now been standing there for over 15 minutes. She informs me that they are short-handed and it will be 25-30 minutes before I can get my food. Seriously? There are only a few people in the restaurant eating and one guy ahead of me and I can see the order board from the cash register and there are probably six orders on it. And short handed? I've eaten in this place for the last year at least once a month because it is close to my office. The typical number of staff were working. Three in the kitchen and two on the floor. I told her it might have been helpful if she had let me know 15 minutes ago instead of standing around visiting that it was going to be a while before I got to order or even got an order. This place needs new management.