A understaffed hospital with very unfriendly and u...

A understaffed hospital with very unfriendly and unstructured employees, some of whom are sick patients. Have to wait hours (even on the ward) even though they are in severe pain.
During the briefing, we asked for quick treatment with painkillers on the ward, but this could not be guaranteed because the senior physician could not be found and we had to wait another 2.5 hours. One resident only said that we should go somewhere else if that didn't suit us.
We asked for a transfer to a single room and treatment by the head physician, which the ward doctor denied with the following statement: "Anyone who has booked Economy once cannot rebook to Business during the flight."
Unfortunately, I have never experienced such unprofessional behavior!