Vanessa Lynn Mendez de Cruse

Review of Brickhouse Bridal

BRIDES BEWARE: THIEVES ON STAFF

BRIDES BEWARE: THIEVES ON STAFF

I had a horrible experience at Brickhouse bridal. I have been focused on my wedding planning and am just finalizing all lose ends. I went to the shop and had selected a wonderful Maggie Sottero dress. I actually fell in love with the dress. I went on a Saturday and flew in from out of town as my mother lives in Houston. As me and my mother were memorized by the dress, a store clerk STOLE from my bag. The store clerk stole a shopping back that I took into the store. The worst part about it was that the store manager, was terrible to me. She accused me of lying. I felt they discriminated against me because I am Hispanic. I was nice and simply asked for help looking for my items. I realized that they were stolen, when I found items in my purse missing and moved around. The store manager was disinterested. I knew the store clerk who stole my items. I asked the store manager if she could call the clerks who had coincidentally left for the day. I cannot express the level of horrible treatment that I experienced. I ended up cancelling my dress and was very upset about being robbed and more over the treatment that I received.

When I arrived home, as I was in love with the dress, I started looking at the pictures my mother took of me on her iPad, miraculously there were various pictures showing the store clerks STEALING my stuff!! Immediately on Monday, I called the store again, the store manager once again continued to say that I was lying and continued to treat me horribly. I was infuriated. I asked to speak to the store owner, and reluctantly was set up with an appointment. I ended up contacting the police. I filed a police report and pressed charges against the employee. You can contact me directly and I can send you the police report number. This information is available to the public. I filed a police report at the store and I never received any better treatment, nor by the owner or the store manager. These people ruined what should have been a very emotional, wonderful experience for me. The store owner promised to fire the store employee that was stealing. HOWEVER, I found out that the cousin, is a sales person and was the first person that was reluctant to consider my concern for my lost items to actually be stolen. This individual STILL works there. I believe this is the not the first time these individuals have stolen and it would not surprise me if they have stolen from plenty of other customers.

People like this should learn how to take care of their customers better and at the very minimum respect concerns that are being brought forward. I was humiliated, yelled out, practically kicked out of the store when I voiced my concern that someone had stolen from me. Even after the police verified that someone HAD indeed stolen from me, I received no better treatment.

BRIDES BEWARE! THE SAME OWNER ALSO OWNS MIA BRIDAL COUTURE. There are so many other bridal shops in the Houston area that deserve your business.