Worst experience at any hotel property. It took 3...

Worst experience at any hotel property. It took 30 mins to check in. Only one employee on duty. The employee was rude and without compassion. I made the reservations through a third party as a lot us do and did not know I had to leave a deposit. No problem I had cash on me. Nope would not accept cash because of the Pandemic. Instead of working with me, I had to cancel my Thanksgiving plans and leave the hotel. I won't bore anyone with my alternate plans but it worked out, no thanks to Sherton Grand Sacramento. Oh they also tried to make me pay a service dog deposit. Ya nice try Sheraton.