I couldn't tell you how the management group itsel...

I couldn't tell you how the management group itself is, as they have yet to return any of my calls. Brookwood Apartments was initially a great experience, but has quickly turned into a nightmare.

5:04pm - Confirmed apartment was still available and immediately placed my applications and administrative fee, totaling $300.00 for a 05/10 move date.

5:11pm - Received an e-mail stating someone beat me to it and the apartment is no longer available. Immediately called and they advised there was a miscommunication with the staff, therefore the agent wasn't aware when we spoke that the other applicant placed their fees an hour before I had.

Unfortunately we have zero flexibility on our move date and need a 2BD/2BA, as it's easier for roommates. I was offered either a different floor plan or a move date of 06/07, neither of which work for us.

Although we would not have applied with the understanding that it was off of the market and this was the fault of the office staff, they are refusing to refund our $300.00 (since it states online it is non-refundable -- again, it wouldn't have been submitted to begin with.) Seems as though they have misled, robbed and trapped us and don't even have the decency to return our calls.