The room is good, we had really fast service when ...

The room is good, we had really fast service when we asked for extra pillows. But they were working on the door when we came in, which made it difficult to get in. Then one of the elevators was down when we first got here. And then the third elevator went down so we only had one elevator on opening day of Supercon. There were a ton of people it took us about 3 hours just to get our stuff to our room. The staff helped as much as they could. So far besides using the stairs, since we are on level 5, it's been perfect. The cafe on 2 has great coffee and the restaurant has really good food.