Chelsea Mark

Review of PetSmart SSG

WARNING FOR PET OWNERS IN INDIANAPOLIS: BOTCHED GR...

WARNING FOR PET OWNERS IN INDIANAPOLIS: BOTCHED GROOMING & ABUSE BY PetSmart

Bingley had a grooming appointment scheduled at the PetSmart in Indianapolis on Washington Street this morning at 8am. At 11am I received a call anticipating news that he was finished, but to my dismay (& later horror when I showed up at the "grooming salon") they, meaning Haley, Lindsey, & the 3 other groomers STANDING AROUND DOING NOTHING completely botched his grooming.

Now why you ask were they unable to complete this grooming? Bingley is the sweetest dog in the world, and also really anxious & easily scared. I warned them of this prior to the appointment, and Lindsey herself even confirmed they would go slow and be gentle with him. During the appointment, they shaved his body first, and then attempted to bathe & dry him with a blow dryer. The first time, he had diarrhea from stress. Instead of calling me, they tried a second time to blow dry him, with again him having a bout of diarrhea from stress. THEY ATTEMPTED A THIRD TIME, BECAUSE YOU KNOW, IT'S THE CHARM. After he CLEARLY was not taking to their "grooming" methods well, that's when they finally decided to call me. We walked into the salon where all 5 groomers were standing around. They explained the aforementioned, but could not answer the question: WHY DID YOU CONTINUE TO TRY TO FINISH THE GROOMING WHEN HE WAS CLEARLY STRESSED & NOT DOING WELL, & WHY DIDN'T YOU CALL ME THE FIRST TIME HE GOT SICK. You can imagine my face when Bingley slowly walked out. Pieces & tufts of hair mangled on his chest, stomach, & all 4 limbs.

It's heartbreaking & horrifying to imagine what they subjected Bingley to, just so "THEY COULD JUST GET THE JOB DONE." I'm sad to be sharing this story, because it involves the one thing I hold most dear in my life. And I'm also sad to say that I know this is not a unique instance, especially regarding PetSmart.

Please share & spread this, so that the establishment that is PetSmart can go die the inglorious retail death it so righteously deserves.









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