Jeff RomeReview ofARO Water USA
I bought a pump on May 12, 2020 for my RO system t...
I bought a pump on May 12, 2020 for my RO system thinking my pressure was low in the house. I called customer service and asked them about the pump and pressure switch. I then asked them about their return policy. I wanted to know the timeframe and if there were any fees or surcharges with the return of the pump. I was told, "NO" you just return it. So I went ahead and made the purchase over the phone. Unfortunately, after receiving the pump and switch we realized we have plenty of pressure and the pump was not needed. I called the company and talked to customer service and asked them how I go about returning the pump. He told me to go to their website and click on the return policy, and the manager will make the decision. I was puzzled as that was not what I was told on the conversation when I bought the pump. So I went to the website and there it was, 40% restocking fee. I'm not going to return the pump but leaving honest feedback will be fine for me.

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