I've been staying here off and on for 6+ years whi...

I've been staying here off and on for 6+ years while visiting family.

The hotel itself is great; great location, very clean, great indoor pool area and good restaurant/room service.

The issue is the front desk staff when arriving on Fridays/Saturdays in the evening; the staff barely acknowledges you and are cold. Do not engage in any sort of banter and are not welcoming in any way. This echoes the most recent experiences written about by recent reviewers. Staff is stopping me from rating whole scenario 4+ stars. Change your front desk; put them in the back somewhere else and replace with people who don't act humorless or like automatons. It's the same person, as I've stayed back to back weekends 11/16 and 11/8.