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Katie Hanover

3 years ago

I got my sons pictures and they didn t even captur...

I got my sons pictures and they didn t even capture him smiling and his head was tilted. My son is nine and has a huge smile with big teeth and gaps. I would ve loved a photo to capture that! For what I paid and what I received.... I was not happy. I was going to get retakes but then my son had pneumonia. I talked geskus and they couldn t give me a retake date. She said I could send my package back for a return. That s not what I wanted! I wanted a good picture of my son who s photo is used everywhere at school. She didn t even offer a retake reschedule date and I had to ask if I could come to them for a retake. My son is in school 8:45-3:45 M-F and we are 60 min away. The only time s available were during school hours and they aren t open on the weekends. So now I have to take my son out of school just to take a damn picture. I m not happy. I still wish we had life touch which I will be letting our school know how I feel about Geskus!

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