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Kathleen Fleming

3 years ago

Maybe this is a review of a policy and not the par...

Maybe this is a review of a policy and not the particular branch, but I was at a branch 1 1/2 months ago to change my address and get a new driver's license and register to vote in my new county. My new vehicle registration that I just got still lists my old county with my new address. When calling the 800 # they refused to make any changes on the phone even though I had been into the branch previously and shown the documents they required, they would not even listen to me. They expect me to take more of my time to come into the branch office so they can correct their mistake. I'm sure the paperwork they did earlier is available somewhere, they are just too lazy to to and find it.

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