Sam Alexander

Review of Herb Chambers BMW

Great first experience at Herb Chambers BMW, which...

Great first experience at Herb Chambers BMW, which is great because as a parent and having a demanding new job, I need things to go smoothly. Arrived few minutes before opening, service dept opened precisely at 7am. Greeting by friendly and energetic staff. I needed specific investigation and maintenance on several things. With alacrity, Jim Miscioscia carefully listened as I iterated my list and paraphrased each item as well as clearly explained several options. Prompt shuttle service to work and the driver was friendly. As promised, Jim called me with succinct updates on findings. He's the perfect example of the person you want representing your company. Jim and HC BMW just "handled" everything and it was hassle-free. Overall, great user experience.