Genaro Bravo

Review of AutoNation Toyota cerritos

Victor is a great sales man. He listens to you and...

Victor is a great sales man. He listens to you and is very efficient. I am sorry I cant say the same thing as his finance person Erik ( I believe that is his name) He had no face mask in his office while I signed the finance documentation. I had to ask him to put it on. He did not explained any of the forms either. There was one form he made me sign that had nothing on it. He did not greet me or even introduce himself. I asked him for copies of the car fax and he said he would not do it for me. He said to ask Victor ( sales associate) but he does the paperwork. ??Not very helpful. His face and body language clearly shows he does not want to be there. Very dry and uncomfortable environment. Wish I had a better experience with Toyota. High five for Victor though; thumbs down for Erik.