Aron Welander Stedt

Review of Park Plaza - Gurgaon

It is always hard to compare hotels from different...

It is always hard to compare hotels from different countries and in different price ranges. But for this rating, I compare it to a hotel in Sweden that cost more or less the same, but in Sweden, this would be an average hotel, in India this is an expensive one. I visited the hotel on a business trip and stayed for almost 2 weeks.

At first glance, the hotel looks nice with all its marble. The hotel is well staffed and everyone is polite (a bit too polite for me as a Swede). The room looks well cleaned. There is a pool, a small gym (equipped enough to not let you go totally) and two restaurants. The bed in the room is quite hard, which I appreciated but I think it would be too hard for many. The hotel offered a possibility to change your money to smaller bills, which was highly appreciated.

But when you look more thoroughly you find a lot of issues, issues that should have been adressed.

* The bathroom sink was cracked.
* The refrigerator is hidden inside a cupboard - looks nice but make it impossible for the refrigerator to stay cool.
* The room is cleaned on all open spots but there are a lot of spots that were not cleaned at all, for example, I moved the phone to another table and by doing so extended the cord, which was cover in a thick layer of dusk. Multiple such spots could be found.
* When I ordered room service I was asked when they should collect the dishes. Two hours after the said time the dishes have not been collected. I put them out in the hallway, the morning after they were still not collected. When I got back to my room in the afternoon they were gone. This was repeated multiple times.
* The non-slip bath mat was moved to a new position every day. A small thing but when it seems like they want to do everything else in perfect repetition every day it was annoying.
* There was a small nail in the threshold that destroyed my sock one day. However, this was fixed as soon as I pointed it out.
* The pool is shallow and in a weird shape making hard to do any fun in, your more or less left to get in the pool and just sit there, maybe walk around a bit.
* There are only two chairs suitable for sunbathing around the pool, one of these was half broken.
* It seems to be a bar close to the pool, however, every time I was there it was closed.

The food in the restaurants was good but nothing special, a bit expensive though. Especially The Great Kabab Factory, but on the other hand, you could eat as much as you wanted.

I only visited the breakfast once, it offered a lot of different dishes and seemed nice but nothing special.

So, for the price, you don't get that good of a hotel. But there is nothing majorly wrong with it either.