We went yesterday for my wife s birthday. We ve ...

We went yesterday for my wife s birthday. We ve been Capt John s fans for over 10 years and make the long drive from Ashland Va because the food has always been so great. This time however, everything from start to finish went as bad as it could get.
There was a 15 minute wait (we did call ahead), and as busy as they are that s expected. Once we got seated, our waitress who later the manager told us had been there a month, just underperformed in every way possible. We ordered at 545, didn t get any appetizers u til 630 thru 645. The soup had been delayed because according to the waitress they were making a new batch. When it finally arrived an hour later, it was barely like warm. If it had just been made, there s no way it couldn t be at least somewhat warm...
Our entrees didn t start arriving until an hour and a half after we had ordered. Other tables that had been seated after us had already gotten their food, so I don t think it was a matter of the restaurant being slow...the other waitresses were all over it. It looks like our food just sat in back for a fairly long time, because everything she brought out was ice cold. Example was the mashed potatoes that had sat so long, the gravy had cooled and formed a congealed seal over the potatoes.
My wife didn t get any crabs until 7pm (we had been sat at 530, when the waitress brought them, just sat the tray down, with no butter, no mallet...nothing. It took another 20 minutes and begging another waitress to bring us those extras, the waitress had forgotten.
It goes on and on, but suffice to say, we were really disappointed. Capt Johns had always been worth the drive, but this time the horrid service made for a horrid and in some cases uneatable dinner.
We understand she was....new....but after a month you would think she would have gotten at least a basic grasp on how to handle the volume of the restaurant....
I doubt we will make it 11 year and commit to the 1 1/2 hour drive...it just isn t worth the risk...