We were booked in for 4 nights in April but on the...

We were booked in for 4 nights in April but on the 2nd day my husband got seriously I'll and was admitted to hospital and was diagnosed with leukaemia,
I found the receptionist very unhelpful and was unable to give me a name of a hospital,
And when I tried to check out urgently as I had got a call from the hospital,the lady wouldn't let me check out until I got the bell boy to take my cases from the room,I feel the staff should be trained better to handle urgent situations like these.