I had a horrendous experience with the service dep...

I had a horrendous experience with the service department of Marin Speed Shop and got "86ed" because the service managers massive ego could not handle righteous customer frustration. A shame the entire store is being punished for this (future bike sales, parts, etc.). Ducati North America handled the situation well beyond my expectations. They approved two out of warranty fixes (my symptoms had surfaced and been documented pre warranty expiry) and communicated with me respectfully and professionally.