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the house was a great price and in a great locatio...

the house was a great price and in a great location. The reason and issue we had was more to do with the management of the home. When we arrived the home appeared to be straightened up at first glance but then we noticed that the floors had not even been swept. We found sand on the floors and a number of dead roaches in the middle of the living room floor. We also questioned whether the sheets had been changed or cleaned as one we found a number of dark hairs in the sheets. I called the management company who routed a ticket to the cleaning crew. Upon speaking with the lady she was extremely rude and argumentative. Rather then fight with it I cancelled the 2nd cleaning as we simply didn't trust this lady coming by or getting into some nonsense argument that would eat more into our vacation. Next, we find that a portion of the house does not have power - one room and bathroom. I called this in and maintenance came by later that day. The gentleman was very kind and professional but did not have the key to get into the downstairs where the circuit breaker was. I was told that they would call me the next day once they had a chance to check for the key in the office or to get a locksmith over to unlock the door to get to the circuit breaker. The next day I did not have any missed calls from the management company by around 3 PM while I had received calls, voicemail and texts throughout the day. I called the management company back and they argued that they had called and left voicemail and that they would have the locksmith come by that day. eventually we got power back to that portion of the house but the overall experience ate into our vacation, caused unnecessary frustration and the service interactions were absolutely uncalled for.

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