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Nathan Holder

4 years ago

Once we arrived at the front desk for our reservat...

Once we arrived at the front desk for our reservation she let us know that we had to pay for parking for a $180 room. No big deal, then we found out breakfast wasn t included in our room , I did not we had to pay extra for breakfast, I thought that would be included like every other hotel does. Next thing was finding out that the ice machine and vending machine on our floor did not work, went up a floor to try those to find they were renovating and had to go back down 2 floors. Was not told that that the front desk either . Following that we found our TV was not working , went down to the desk and was told it was because of the storm when all we had was a little rain. Lastly we went to the pool deck about 8pm and saw the clear tents. Went to take a seat in them out of the rain and was told to leave because apparently they were for reservations only yet there was nothing around them that said that. Long story short we could of gotten a better experience for half the price somewhere else and don t ever plan to refer this hotel or stay here again.

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