It s taken a while to write this review after our ...

It s taken a while to write this review after our cat was euthanised here last year. The process was technically good and the cat didn t suffer. However, once the decision was made but the cat was still alive the receptionist came into the room to settle the account. This seemed very insensitive. Then both the receptionist and the vet kept hassling us to pick out an urn for the ashes before we left. I understand they have logistics to deal with behind the scenes but it was persistent and upsetting. On other occasions the care here has been fine, although I feel the staff are often rushed and overworked.