From the onset, our technician, Jason B., was extr...

From the onset, our technician, Jason B., was extremely professional. He didn't try to up-sell me or pressure me into buying a more expensive hot water heater, or additional items, which so many other companies do. After getting other bids, we decided to go with RooterPLUS. The reason for choosing their company was the fact that they didn't charge to come out and give me an estimate, and they were polite over the phone. Jason was very meticulous in making sure that I understood everything that was wrong with my old unit and gave me specific instructions on how to take care of the new one.

He was a perfectionist with his work. We watched him do the work, he went above and beyond with this job, as there were a couple of things he helped me get out of the way so he could do his work, without complaining once...we got a great deal on a A. O. Smith 50 gallon 9 year warranty hot water heater, he installed new lines, a new expansion tank, and shut-off valves, etc...he said that RooterPLUS likes to make sure everything is up to code, and their installation process is designed to address as many potential future issues up front as possible.

We liked this approach, he even re-hooked up my washing machine, and stayed to make sure everything was working properly. We had hot water again in about 30 minutes from the time of his completion. We are very pleased with this company and give them a 5-star rating, on a scale of 1-10, we give Jason a 10, he was a perfectionist with his work, and it showed. I told my wife, a perfectionist is who you always want doing your work. Thanks, RooterPLUS for hiring true Professionals to represent your company, we will be using you guys for all of our plumbing needs. If I was the owner of this company, I would give Jason a raise, you don't find too many technicians with his Professionalism, and Skill. Thanks again, and Happy Holidays, Dr. Mitch Ergas.