My daughter's Grandma unexpectedly past away last ...

My daughter's Grandma unexpectedly past away last night at your Emergency Room. We arrived after she had already past away.
I was shocked that the ventilator tube etc. were still left on and in her and was not respectfully removed.
Also your Patient Care Services RN (Meredith)on duty last night was less than helpful to the deceased son's looking for direction to be in contact with the Chaplain and next steps. Your RN seemed inconvenienced while stating "were is the pamplet you got? the number is on the back." What???!!! Is this your Hospital's protocol to help a family in shock that are not familiar with next steps??? Shameful display of lack of compassion and a quality caring RN!