The Customer Service by telephone is very pessimis...

The Customer Service by telephone is very pessimistic, they do not worry about locating the transport company, if it does not notify them if there is a problem. The only thing they know how to say is that after the set delivery time, wait half an hour in case there is any delay. I recommend that complaints be made on-site to solve the problem. As I will shortly come, to ask for explanations, and to report.