Mark Sturman

Review of KidZania London

My 10 year old twins visited here yesterday with 2...

My 10 year old twins visited here yesterday with 2 of their friends for their birthday and had been looking forward to it for months since they visited here with their school a year or so ago.

My wife and myself started looking round the shops, but had a text from my little boy in around 40mins to say he wanted to leave as they could not get on anything followed shortly by the staff at Kidzania to advise our little girl and her friend were in tears as they also could not get on anything.

We collected them well under an hour since they started and visited customer services to complain and request a refund, but all they could offer was for all of us to go back in and thr 4 hour clock start again - we advised there was no point as the queues were even bigger at the main entrance so the queues inside would be even worse so we got an EMAIL address to write to for complaints.

Like I say it put a real dampener on what should have been a very fun day and have travelled for well over 1.5 hours each way in car and tube to get there.

I WOULD NOT RECOMMEND THIS PLACE TO ANYBODY AS KIDZANIA SHOULD CONTROL THE AMOUNT OF PEOPLE THEY LET IN!