John Dalton

Review of Fiat & Alfa Romeo of Maple Sha...

This is a terrible dealership. I was disgusted wi...

This is a terrible dealership. I was disgusted with my experience. My niece wanted to get a fiat and this was the closest dealer to her home. The dealership is the definition of bait and switch, as noted by others. If not present, my niece would have seriously been taken advantaged of.

After a test drive of the vehicle, an offer was presented to us for consideration. Once advised that the deal was not acceptable, they proceeded to ask what would be viable via their "deal sheet", terms on scratch paper. An acceptable number was presented followed by it being accepted after a continuous back and forth and a waste of time. Credit verification was also complete at this phase so they could present a valid interest rate.

After the paperwork was ready, many hours later (when this said it would take 30 minutes), the terms were completely different then what was discussed. They attempted to have my niece sign the paperwork advising she was "just refusing options we did not accept", not the final document. I discarded the paperwork. The deal changes included the wrong amount AND additional months of payments!

After another hour, the original deal (or close to it) magically was represented for contract execution, after they were advised continuously that we were leaving and they were not providing pricing as promised.

I recommend not acquiring any vehicles from this location. Also, they should change their business practices as this is no way to ever treat a customer.