Autumn Lewis

Review of Collins Nissan

Awful awful awful. We were sold a 2016 Altima last...

Awful awful awful. We were sold a 2016 Altima last year and a year later it needs a new transmission!!! Thankfully it's under warranty but it's ridiculous to even be dealing with this. It had less than 15k when we bought it. We did all necessary maintenance and I've always loved Nissan's up until this. On top of that, with a lot FULL of cars they said they had no cars to loan while ours is being fixed. We have a 9 month old and work completely different schedules to share one car for more than 2 days isn't possible. We were told it would be ready Thursday morning, we call and now it won't be until next week sometime. To even be dealing with this for a car that's 2 years old is ridiculous. Take your hard earned money elsewhere, trust me!

Oh and the service guy tried to blame it on the wheels that my SO had on the car which were only 20s... Really?? It's obvious he thinks people aren't intelligent enough to know better. One of the service guys also told us they have no loaner to give. I called later and spoke to the service manager who had me explain the situation and he said they have loaners but they come and go quickly but set us up to pick one up the next morning.