Unbelievable service. On two different random occ...

Unbelievable service. On two different random occasions, I called and followed the voice menu. So I pressed 1 for Arabic, the Arabic menu finally got me to a non-Arabic speaking person.
If at the outset, such is the service, I wonder how the actual operation is being conducted inside.
The reason for my call to make a follow up on an appointment that i had made online and that nobody cared to call me back for confirmation. That says it all.
First impressions are the most lasting.