Please stay away from this company. Once they have...

Please stay away from this company. Once they have your deposit, the idea of good customer service is thrown out the window. We built a house with them and the communication back and fourth is tiring. They will put the blame on the customer for every mistake that is made by them. They will tell you one thing is doable just to come back down the road and say it is not possible.

For example we showed them pictures of every thing we wanted and were told on many occasion that not to worry we have everything doted down. Once you sign the addendum which they go over very fast and don't explain it line by line its more of of just a quick view and getting your signatures. When we noticed the mistakes they made they hid behind the contract and simply said sorry you signed off on this. They blind side you with promising words where me and my husband fell for since it is our first time buying a home we put our full trust in the sales manager Darren and his associate Alyssa. After that they just started to literally started to ignore our calls and our emails.

We pointed out all the errors and mistakes during our prepossession walk through and nothing has been fixed yet. We are addressing our concerns with now a 7th individual at Coventry. Emails and phone calls go unanswered. Several emails are sent to them with no reply. We have sent emails as high up to the President- Mark Rodier, asking for a call back which is ignored. We don't know what to do now as we don't know where to turn regarding the issues with our home. The new home owner specialist- Sally Tizzard, does not return any of our calls or emails when their job is to take care of everything after we take possession. We were looking at Marcson homes prior to going with Coventry and I think that is a mistake we will regret for a long time.