Marcus Hughes

Review of Embassy Suites Boston/ Logan A...

They charged for rooms they said were connected wi...

They charged for rooms they said were connected with a living room and kitchen area and were not and would not refund any part. The power was out with no generators for hours(around 5pm to 11pm) and 2 rooms with valet were close to $1000. The customer service and hotel representatives were condescending when the issues were addressed and had me talk to several people for about an hour with no resolution.